Travel News

Binh Thuan: Hotlines supporting tourists work effectively - (21/07/2015)

( “Binh Thuan tourism has left a very good impression to us due to the efficient help of their hotlines supporting tourists”, Ms.Nhi – a tourist from Ha Noi said.

(Hotlines supporting tourists in Binh Thuan; Photo: Nguyen Vu)
Nhi said that she was in a group of tourists visting and staying at the coastal city of Phan Thiet. On the morning of 17th July 2015, Nhi and some other tourists came to a seafood market in Phan Thiet city center and bought some seafood for lunch. However, when they came back to the hotel, the tourists found out that those seafood seem to be different with what they had chosen before. Claimed to be cheated, Nhi called to the hotline supporting tourists 0623.810.801 (which belongs to Binh Thuan Tourism Promotion Information Center) for help. Through the hotline, Nhi was told to come back to the market, talk with the seller and got her right seafood back. Nhi was a little bit nervous but she recieved a promise to keep her safe.  
About the member of staff who manned the hotline at that time, after Nhi’s phone call, he coordinated with Division of Culture and Information of Phan Thiet city (the unit that was assigned the task of taking part in supporting tourists in Binh Thuan according to the Decision No.21 of the provincial People’s Committee) to inform the local public securities, including those in Duc Nghia and Duc Thang wards. After that, an officer of Phan Thiet city’s Division of Culture and Information called Nhi to to tell her to come back to the market and feel secure to change the seafood. Finally, the group of tourists was so pleased when the seller gave the seafood back with a sincere apologize.
Through the hotline 0623.810.801, Nhi expressed her joy and gratefulness to the timely and efficient help from the tourist supporting staff. Nhi said that she and her friends would not let this unexpected incident ruin their vacation in the beautiful and friendly Phan Thiet city.
After this issue, leaders of Division of Culture and Information of Phan Thiet city said that they will inform the city government of what happened so that related divisions and units will strengthen the inspection to timely detect unbeautiful behavior of local people, especially in activities related to tourism sector to build Phan Thiet city in particular and Binh Thuan province in general to be a safe, friendly and quality destination for tourists worldwide.
Nguyen Vu
Translated by Hong Anh


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